Digital transformation has touched nearly every industry out there, from manufacturing and health care to transportation and finance. The forces of digital disruption are particularly evident in the telecom space where businesses’ appetite for innovative IT and telecom services continues to grow by leaps in bounds. A 2017 whitepaper by the World Economic Forum predicts…
The online environment is full of dangerous entities, ranging from minor viruses to full-fledged security threats that can compromise corporate systems. Hackers and cybercriminals are also getting more sophisticated, always testing for weak spots in security systems and posing as legitimate network users. Damage from cybercrime is set to exceed an annual amount of $6…
In some ways, cloud technology seems like it was made for a call center operation. The emergence of new cloud-based data storage and delivery models and innovative cloud services has been a game-changer for businesses maintaining and growing call center operations. What’s the advantage of cloud technology for call centers? The short answer is that…
We live in a world where disasters can come in many forms. There are natural disasters, internal data leaks, external cyber attacks, hardware and software fails, and just good old fashion human error. People overwrite backups, SANs crash, and data gets corrupted. It’s all part of the game when we’re talking about enterprise IT. To…
It used to be that organizations turned to data centers for the basics, such as sufficient power, along with cooling, and backup services to keep IT systems up and running even in the event of an outage. Businesses relied on colocation partners to manage their hardware assets, deliver carrier and connectivity options, and provide network…