Businesses are always seeking ways to make their operations more efficient, flexible, and cost-effective. One solution that is certain to improve how your company operates and manages its data is through cloud computing. Cloud computing is changing the way businesses operate by shifting company files and systems from in-house servers and hardware to web-based systems.…
Software Defined Networking (SDN) is a technology that has turned traditional enterprise networking on its head. SDN is a disruptive innovation because it essentially creates a virtualized version of the physical network, that can be centrally managed by software. This centralized network control simplifies management and delivers end-to-end network automation and the streamlined delivery of…
In some ways, cloud technology seems like it was made for a call center operation. The emergence of new cloud-based data storage and delivery models and innovative cloud services has been a game-changer for businesses maintaining and growing call center operations. What’s the advantage of cloud technology for call centers? The short answer is that…
With the promise of delivering more network agility at a much lower cost than multiprotocol label switching (MPLS) bandwidth, it’s not surprising that the SD-WAN market is estimated to grow 33% (CAGR) over the next five years. In fact, the market is expected to reach $1.3 billion, according to analysts (Source: SDX Central). While SD-WAN…
More businesses aiming to adapt to their evolving communications demands are turning to hosted PBX. SMBs and enterprise organizations can all take advantage of the variety of features that cloud-based phone systems offer, gaining flexibility and improving cost management for today and into the future. But selecting the right hosted PBX vendor can be a…
By 2020, mobile devices will be so pervasive that the number of devices in the U.S. market will outnumber the population of the United States by 4 to 1. While that ratio seems to be almost real, the reality is that today most of the United States population uses at least one mobile device on…
Just what is a hybrid cloud environment, and what does it mean for your business? We hear about the hybrid cloud transformation all the time, but it is sometimes hard to recognize the truth from the hype. The reality is most enterprises and mid-size organizations are probably already using some type of public/private cloud infrastructure…
When it comes to UC platforms, generally the features and functionality that get the most attention are the flashier ones. Vonage, for example, offers an application called IceBreaker, where sales teams can send automated messages to prospective clients and sync it with their cloud-based calendar app and contact info. These capabilities give organizations an automated…