It seems like every day there is a new media report about a malicious cyber-attack or a new super hacker group. Whether it’s reports of Yahoo users’ accounts being compromised (again!) or another business paying ransomware demands, many IT security professionals are left feeling overwhelmed and unprepared. (Source: Yahoo). With more and more vulnerabilities and…
Virtual Hold Technology has changed the face of customer service as we know it. Instead of sitting on hold after calling a contact center waiting for the next available agent, virtual hold technology allows a customer to be called back from a customer service agent. This saves time for both parties and improves customer experience.…
When you forget a password to an online account, an identity and access management (IAM) system ensures that you are who you say you are and not a random person attempting to access your data. We rely on IAM solutions every day to protect our personal data and accounts. Similar precautions should be applied to…
Businesses are always seeking ways to make their operations more efficient, flexible, and cost-effective. One solution that is certain to improve how your company operates and manages its data is through cloud computing. Cloud computing is changing the way businesses operate by shifting company files and systems from in-house servers and hardware to web-based systems.…
Managed Wireless Access Points (WAP) can help mitigate some of the challenges that arise with WiFi networks and provide more reliable connectivity for offices. But what is managed WAP, and when and why might companies decide to adopt this option for configuring and managing WiFi networks? Let’s dive into the nitty-gritty. What is managed WAP?…
Digital transformation has touched nearly every industry out there, from manufacturing and health care to transportation and finance. The forces of digital disruption are particularly evident in the telecom space where businesses’ appetite for innovative IT and telecom services continues to grow by leaps in bounds. A 2017 whitepaper by the World Economic Forum predicts…
It’s safe to say that most businesses will experience some kind of an emergency affecting operations during their lifetimes—in some cases, maybe even severe. In fact, 20% percent of small to medium businesses will suffer a major disaster causing loss of critical data every 5 years. And while not every business will experience a disaster…
The online environment is full of dangerous entities, ranging from minor viruses to full-fledged security threats that can compromise corporate systems. Hackers and cybercriminals are also getting more sophisticated, always testing for weak spots in security systems and posing as legitimate network users. Damage from cybercrime is set to exceed an annual amount of $6…
Software Defined Networking (SDN) is a technology that has turned traditional enterprise networking on its head. SDN is a disruptive innovation because it essentially creates a virtualized version of the physical network, that can be centrally managed by software. This centralized network control simplifies management and delivers end-to-end network automation and the streamlined delivery of…
In some ways, cloud technology seems like it was made for a call center operation. The emergence of new cloud-based data storage and delivery models and innovative cloud services has been a game-changer for businesses maintaining and growing call center operations. What’s the advantage of cloud technology for call centers? The short answer is that…